Returns
We want you to enjoy your purchases and your satisfaction is very important to us.
To be eligible for a return and refund, your item must be unused, unopened and in the
same condition that you received it. All items must be in the original packaging.
If you change your mind
You have 14 days to notify us of your return from the date of delivery and then 14 additional days to return the item. Please fill in the form below to request return for your item.
(You are responsible for the cost of the return postage).
Faulty or Wrong Item
If the item is faulty, or in the rare case, you received the wrong item, you need to notify us within 7 days by filling in the return form below. Items must be returned for a full refund. We do not offer part refunds.
Damaged In Transit
If an item is damaged in the post, We will ask for photographic proof of the damaged item and the outer packaging, please email them to Rustybainescollectables@gmail.com. The item is then to be returned for a refund.
Refund
Once we receive your item, we will inspect the item and inform you that we have received your returned item. We will notify you on the status of your refund after inspecting the item. Your refund will be given by the original method of payment.