Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

You can start and make a return on our website using the return tool presented on the return page or at https://rustybainescollectables.co.uk/tools/returns

Return location address

Please note that when creating a return via our website, the return tool will provide you with the address location that you will need to send your item(s) you will also find this return address on the paper invoice included in the packaging you received along with your item.

Return Shipping

The return address will be included on the paper invoice that came with your package. You are responsible for creating your own shipping label and sending the return using any postal service you choose. If your return reason matches our assessment of the returned item's condition, we will refund your return postage costs.

Damages and issues

Please inspect your order upon reception and use the return form immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at RustyBainesCollectables@gmail.com.